Banking process – Captive bank – Voice.
SEMI-TECH PROCESS IN BANGALORE – PROVIZOR – Bengaluru, Karnataka
Salary: ₹4,00,000 – ₹8,00,000 a year
EXCELLENT IN COMMUNICATION
Min. 2yrs of International voice experience
Any Graduate or Under Graduate
Job Description :
Deliver extraordinary customer care by responding to questions concerning customer accounts for different banking Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of Bank.
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decision process
Salary : 30% Hike from previous CTC.
Two way transportation
Five working days
Further details :
Salary: INR 4,00,000 – 8,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time