Banking process – Captive bank – Voice- Bulk vacancies 257 views

Banking process – Captive bank – Voice.
Salary: ₹4,00,000 – ₹8,00,000 a year
US Captive Banking – Voice process.

Criteria :
Min. 2yrs of International voice experience
Any Graduate or Under Graduate

Job Description :
Deliver extraordinary customer care by responding to questions concerning customer accounts for different banking Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of Bank.
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Gather relevant information from customers as required and update it accurately to facilitate the decision process

Salary : 30% Hike from previous CTC.
Two way transportation
Five working days
US shift

Further details :

Salary: INR 4,00,000 – 8,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills: customer support voice process international support voice call centre
Only candidates can apply for this job.


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