ansr – Bengaluru, Karnataka
- Win10 EUC support.
- Office 365 support (Exchange Online, Office Pro 2016, OneDrive for Business, Skype for Business Online).
- Skype meeting room support / Polycom device support.
- EUC troubleshooting/problem solving (OS, desktop apps, network connections etc.)
- Machine imaging in a Standard Operating Environment (SoE).
- SIP Telephony (softphone/handset) – basic support/troubleshooting.
- Hardware setup / vendor engagement (e.g. resolving warranty claims, coordinating new purchases).
- Mobile devices / 4G services.
- Basic understanding of enterprise infrastructure including; networks, firewalls, AD/users/group management, internet services.
- SCCM (basic use).
- MacOS EUC support.
- Printing support (print server / print devices).
- App deployment.
- Service-Now (knowledge of use).
- Managing site assets / pool stock.
- Racking and stacking appliances (e.g. mounting in a cabinet and connecting CAT6/Fibre).
Nice to have
- Powershell scripting.
- User / MBX provisioning.
- 3rd level support experience.
- AWS (connecting, troubleshooting).